Booking Terms

ALL online bookings are e-tickets confirmed by email, with full details including meeting time and directions. Your confirmation number is the e-ticket number. By purchasing an online e-ticket, you agree that your credit card will be charged when you purchase the online e-ticket. Gift vouchers may be purchased for a specific flight experience or as a Gift Card for any amount toward the experience of your recipient's choosing. Prepaid gifted flight vouchers and discounted fares are valid for 1 year from date purchased. Although the promotional value may expire, the price paid never does and may be applied to any full price tour package. Gift cards purchased for a specific amount never expire.

Shared basket means there will be 4 or more passengers on the ride. Shared basket discounted fares are subject to a $25 weight fuel surcharge if passenger is over 225 lbs. Children must be age 5 or older to ride in Del Mar or Palm Desert. Children must be 3 or older to ride in Temecula.

If you wish to order a specialty package not listed, have unique requests or want to pay cash, please call us to make a reservation. We are not accepting reservations in Temecula during the Temecula Balloon & Wine Festival.

Cancellation Policy

We are a capacity and weight controlled business. If you must cancel your flight please contact us at least 48 hours prior to your flight. If you cancel within 48 hours of your flight or fail to show up or arrive late, no refund is given and full fare will be charged. If we cancel your reservation due to weather or other unforeseen reason, your purchase is fully refundable. Prepaid gift vouchers and gift cards, once issued, are non-refundable or redeemable for cash.